Support

If you have a question or run into trouble, please write to the address below.

Contact

nekomatch@orcana.dev

Replies may take some time. It helps to include your device model, iOS version and what happened.

FAQ

My koban did not arrive

Please close the app and open it again. If they still do not arrive, write to us with the date of the purchase and the item.

After a new phone or a reinstall, my Starter Pack cat is gone

Tap “Restore purchases” at the bottom of the shop to get the Starter Pack cat back (koban are not restored).

Can I move my progress to another device?

Game data is currently stored on your device, and deleting the app deletes it. We plan to add a transfer feature.

I would like a refund

App Store purchases are handled by Apple. Please ask Apple Support (reportaproblem.apple.com).